Effective Date: January 1, 2023

Updated Date: April 24, 2025

At Pulse, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform, products, and services. By using Pulse, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect the following types of information:

• Personal Information: Includes your name, email address, phone number, organization details, and payment information when you sign up, manage your account, or purchase services.
• Usage Data: Information on how you interact with Pulse, such as your IP address, browser type, device information, and platform usage patterns.
• Survey and Assessment Data: If you use our customizable assessments (Reflections) or surveys, we collect the data you enter, including responses and metrics, for the purpose of analysis and reporting.

2. How We Use Your Information

We use the information we collect in the following ways:

• Service Provision: To provide and maintain Pulse services, such as customizable assessments, automated reporting, and data collection tools.
• Account Management: To manage your account, process payments, and send you updates or notifications related to the services.
• Platform Improvement: To monitor usage trends, identify opportunities for product enhancement, and improve the platform's functionality.
• Communication: To respond to inquiries, provide customer support, and send relevant marketing communications, if you have opted in.
• Compliance and Legal Requirements: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Information

We respect your privacy and do not sell your personal data. However, we may share information with third parties under the following conditions:

• Service Providers: We may share data with trusted third-party vendors (e.g., for email delivery through SendGrid or SMS messaging through Twilio) who assist in delivering our services.
• Legal Obligations: If required by law, regulation, or legal process, we may share your information with relevant authorities.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.

4. Data Security

We are committed to ensuring that your data is secure. Pulse implements a variety of industry-standard security measures, including encryption, firewalls, and regular security audits to safeguard your personal information. However, no system can guarantee absolute security.

5. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your data under certain conditions.
• Opt-out: Opt-out of marketing communications or restrict certain data collection processes.

To exercise any of these rights, please contact us at [Insert Email Address].

6. Cookies and Tracking Technologies

We use cookies to improve your user experience by storing session information, preferences, and enhancing our website’s performance. You can control cookie settings in your browser, though disabling cookies may impact your ability to fully use the Pulse platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon termination of your account, we will securely delete or anonymize your data, unless retention is necessary for legal reasons.

8. Children’s Privacy

Pulse is not designed for or intended to be used by individuals under the age of 13. We do not knowingly collect or store any personal information from children. If you are a parent or guardian and believe that your child has provided personal data, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you of significant changes through our platform or via email.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

• Email: info@pulseconnect.us
• Phone: (978) 570-8595
• Address: 16192 Coastal Highway, Lewes, Delaware 19958

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